←All work
⬡Customer onboarding experience
T-Mobile Onboarding
Customer-facing onboarding that helped Sprint customers transition to T-Mobile and cut care calls.
- Year
- 2017 — 2019
- Role
- Frontend engineer (contract)
- Stack
- Vue.jsTypeScriptLaravel / PHPNode.jsAWS
// The problem
After the Sprint merger, migrating customers were confused about billing and benefits, driving a large volume of customer-care calls.
// The approach
I helped build customer-facing onboarding pages at t-mobile.com/support with Vue.js and TypeScript on a PHP/Laravel and Node backend, deployed through an AWS and GitLab CI/CD stack.
// The outcome
A significant decrease in customer-care calls from Sprint customers moving to T-Mobile, plus clearer education on un-carrier benefits and how billing would appear going forward.
// Highlights
- Onboarding pages live on t-mobile.com/support
- Educated migrating Sprint customers on benefits & billing
- Measurable drop in customer-care calls
// Next project
→Custom Apps & CMS